Strong Trust in Vektor.io – NPS Score of 66 Reflects Highly Satisfied Users

In autumn 2025, Vektor.io conducted a customer satisfaction survey and received responses from a wide range of professionals across the infrastructure and construction sectors. The results show strong trust and satisfaction: our Net Promoter Score (NPS) was 66 — an excellent result by international standards.

What Our Customers Value Most

Three key themes stood out in the open feedback:

• Ease of use and speed – Vektor.io was seen as a smooth, intuitive tool that simplifies daily work and reduces manual tasks.
  
• Integrated data sources – Respondents appreciated the ability to view drone data, design models, and other project information in a single browser-based interface.
  
• Support and collaboration – Many highlighted the quality of customer support, training, and project-specific sparring provided by the Vektor.io team.
  

As one customer put it:

“Vektor.io has made it significantly easier to understand the full scope of a project – and the collaboration always works smoothly.”

Areas for Improvement and Ongoing Dialogue

While most feedback was highly positive, a few comments related to speed and performance were also raised. It’s important to note that performance can depend on the user’s device and network environment – for most users, Vektor.io performs exceptionally well. As one respondent noted:

“Exceptionally lightweight to use, even with large amounts of project data.”

We’re committed to ensuring every user has the best possible experience with Vektor.io. That’s why we encourage you to reach out to us directly with any questions or challenges – your feedback helps us respond quickly and improve the service for all users and projects.

Thank You for Your Feedback

A warm thank-you to everyone who took the time to respond to our survey. Your input helps us continuously improve Vektor.io – whether it’s usability, functionality, or how we work together.

Our goal remains clear: to ensure Vektor.io continues to be the place where all project data comes together, is easily accessible, and where true collaboration becomes simpler.

Need Help?

If you have any questions, run into issues, or want support tailored to your project, don’t hesitate to reach out to us directly.

email: support@vektor.io

We’re here to help you get the most out of Vektor.io.